To Discover and Book

 

Frequently Asked Questions

HOW CAN I CONTACT THE INSTRUCTOR IF I HAVE ANY QUESTIONS?

At any point you have the possibility to communicate with the Instructor/vendor, ask questions previous to buying a course/activity or any other queries. On every course page you will find the Contact Vendor button. Click on it and follow the steps.

Please check your message menu on your account and you will have access to the different chats you initiated. The instructor/vendor will reply to your message as soon as possible.

HOW TO SEARCH FOR A COURSE?

To find the courses and activities listed on Gotua you can access the courses page by clicking on the Search Now icon on the Home page or by choosing the category you are looking for such as "arts and crafts", "music and dance", etc...

Also, on the top of each page you may use the "search" bar and find what you are looking for using your words. Once searching you will access the courses page and will be able to filter by different criteria your selection.

If you don't find what you are looking for just drop us an email, we'll make our best to look for it and add it to our listings.

HOW DO I BOOK A COURSE?

It is really easy to register for a course or activity using Gotua. Chose your course or activity, confirm the session dates you are available and add number of participants you want to book for. Then just Register for a class and it will be added to your shopping cart. From there just follow the checkout process for payment and confirmation.

Gotua partners with Stripe for its safe and easy payment processing. Stripe, like any other online payment processor, charges fees.These fees can be seen on the checkout process.

After payment you will receive a confirmation email. Also on your account, on the orders sub-menu you can access your invoice or even add the event to your calendar.

HOW DO I PURCHASE A GIFT CERTIFICATE?

Perfumes, flowers, a bottle of wine. Always the same boring presents. Attending a cooking course, wine tasting or any other cool activity in your friends area, that's a real gift. But even better, let them choose. Just buy a gift card and we will send it for you.

Click on gift certificate on the top of the page and fill out the requested information. Your friends will immediately receive your gift to be redeemed in any course or class at Gotua's. You will also receive a confirmation email.

HOW DO I REDEEM A GIFT CERTIFICATE?

You can redeem your gift certificate by using the code on the certificate on any course you wish to purchase. For that just follow the steps to the checkout process and on the Order Summary copy/paste the correct code onto gift certificate field and click apply.

Your gift certificate value will be imediately deducted to the total value of the purchase.

IF YOU DON'T FIND THE INFORMATION YOU ARE LOOKING FOR just drop Marta an email at marta@gotua.com